Refund policy
Because our luxury bath and body products are handcrafted from scratch in fresh, small batches, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been completed. Thank you for supporting our artisan process!
Damaged or Defective Items
We take great care in packaging your orders securely, but we understand that transit issues can happen. If your product arrives broken or damaged, we are happy to offer a full refund or a replacement under the following strict conditions:
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Notify Us Within 48 Hours: You must contact our support team at support@skahbeauty.com within 48 hours of your tracking number showing "Delivered".
- Provide Photo/Video Proof: Please include clear photos or video of the damaged product and the shipping box it arrived in.
- Return Shipment Required: A refund or replacement will only be issued once the damaged product has been returned to us. We will provide you with a pre-paid shipping label via e-mail.
- Processing Time: Once your return shipment is scanned by the carrier, please allow 3-5 business days for your replacement to ship or your refund to be processed back to your original payment method.